Municipal Utility Services:

General Information

Residents living within the city limits (and limited areas outside the city limits) have the following services through Indianola Municipal Utilities and City of Indianola.

Electric
Water
Waste Water
Recycling

Billings for these services are issued on the first day of the month and are due no later than the 20th of the month in which they are issued. (Balances not paid by the 20th are subject to a late charge of 1.5%).

Setting Up Service

Application for municipal utility services must be filed at the City Clerk’s office located at 110 North First Street, Indianola.  The application must be signed by all adults or emancipated minors residing at the address to be served.  A connection charge shall be required at the time of application.  The connection charge is $15.90 for each utility service requested during regular business hours, which are Monday-Friday, 8:00 a.m. to 5:00 p.m.  A valid photo ID is required.

Office hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.

After Hours Connection

Application for municipal utility services outside regular business hours may be filed at the Indianola Police Department located at 110 North First Street, Indianola.  The application must be signed by all adults or emancipated minors residing at the address to be served.  A connection charge shall be required at the time of application.  The connection charge is $60.00 for each utility service requested after regular business hours and must be paid by check or cash.  Police Department hours are 5:00 p.m. to 11:00 p.m. Monday-Friday and 8:00 a.m. to 8:00 p.m. Saturday and Sunday.  A valid photo ID is required.

Police Department hours are 5:00 a.m. to 11:00 p.m. Monday - Friday and 8:00 a.m. - 8:00 p.m. Saturday and Sunday

Payment Options

On-Line Bill Payments - Available 24-hours
Residents have the option of paying their municipal utility services bill on-line by credit card through a secured web site linked here: Pay On-Line.  Easy to follow instructions are provided on the payment screen to ensure that even a novice on the computer can successfully complete their payment transaction. You will need to have your account number from your invoice. The account number information is entered in the "Reference" field on the screen.

Credit Card Payments
Payments by credit card are also accepted at the payment counter at City Hall. Only MasterCard and Visa are accepted and the card must be presented by the authorized person.

Automatic Payments
Billings for municipal utility services may be set up for automatic payment through your checking account. An authorization form is required and can be completed at City Hall.  The payment will be deducted on the 20th of each month.  If the 20th falls on a weekend or holiday, the payment will be deducted the business day prior to the 20th).

Budget Billing
This billing option allows customers to pay the average of their annual utility costs on a monthly basis rather than the actual bill amount. Paying the average costs allows you to know (and budget for) the exact payment amount. Customers selecting this billing option should keep in mind that if their usage increases, their average increases accordingly. A sign up form may be completed at City Hall.

NOTICE TO ELECTRIC CUSTOMERS

To assist our customers in resolving complaints relative to the Indianola Municipal Utility Electric Service, we ask that you contact the utility at the following address and telephone number: Indianola Municipal Utility 110 North First St, PO Box 299 Indianola IA 50125 (515) 961-9410.  If your complaint is related to service disconnection, safety or renewable energy and Indianola Municipal Utilities does not resolve your complaint, you may request assistance from: IA Dept. of Commerce - Utilities Division 350 Maple St. Des Moines, IA 50319 (515) 281-3839 or toll free 1-877-565-4450